Eurorack Modular Synthesizers and Effects.
SHIPPING
All orders are shipped via DHL Express, with an estimated delivery time of 24 to 48 hours worldwide, for items currently in stock.
Customers located outside the European Union are responsible for any applicable customs duties, import taxes, or handling fees charged by their local authorities. We strongly recommend checking with your local customs office prior to placing an order.
For non-EU customers only: In the event of a return due to unpaid import duties or customs fees, the original shipping cost will not be refunded. Refunds will be issued for the product only, once the item is returned in its original condition.
RETURNS AND EXCHANGES
With a proof of purchase, you have 14 days to return any products.
The products, contents and their packaging must be in perfect condition.
Before returning a product, you must contact us at info@sovageengineering.com.
At the reception of the goods, you ll receive a confirmation email and details about refund time ( depending of your bank).
For any exchanges or returns, the cost of shipping will be charged to the customer.
If the product supplied is defective, contact us within the 14days of the returning policy, it will be replaced by another item of the same model and we'll pay the shipping cost.